The Panera 2.0 Experience

An enhanced customer experience powered by technology and delivered with Panera Warmth.

The video you are about to see is a training video that we created to help our associates understand their role in Panera 2.0 and the enhanced customer experience.

As an introduction, Panera 2.0 is about how we’re living into our digital future in an omni-channel world.  Developed over three years, the comprehensive Panera 2.0 model provides an integrated experience that meets the differentiated needs of To-Go, Eat-In, and Large-Order Delivery customers through new mechanisms for ordering, payment, production and, ultimately, consumption.  

We intend to roll out certain elements, which we are calling Rapid Pick-up, for substantial completion across the system this year. We will roll out the full 2.0 experience, which is depicted in the training video, across the system for substantial completion over the next 36 months. Once complete, we believe customers will recognize and appreciate a truly enhanced guest experience, powered by technology and enabled by ops excellence.

Enjoy our Panera 2.0 video experience.