FAQs

Please review the following Frequently Asked Questions for Panera Bread Gift Cards, Panera Bread eGift Cards and Panera Bread Gift Cards in Canada, as you may find them helpful — clicking on any question will allow you to view the answer.

Gift Cards - United States

Can I purchase Panera Bread Gift Cards on your website?

Yes, you may purchase Panera Bread Gift Cards accepted in the US. You can buy a Panera Bread Gift Card online by clicking here. We use FedEx or USPS to ship traditional, plastic Panera Bread Gift Card orders. Please allow 5-10 business days for delivery.

Can I order a large quantity of Panera Bread Gift Cards for my employee, clients or customers?

Yes. For Panera Bread Gift Card orders over $1,000, please click here. You can also call (855)895-9704 or email. Please note, orders of $1,000 or more have free ground shipping. Please note that Panera Bread Gift Cards purchased online can only be redeemed in the United States.

I'm having a problem placing a Panera Bread Gift Card order through your website. Whom should I call for help?

You can call (866) 270-1064 for assistance with all aspects of your online order.

Where can I use my Panera Bread Gift Card?

The US Panera Bread Gift Card is accepted at all participating Panera Bread and Saint Louis Bread Co. locations in the United States. You can find the Panera Bread bakery-cafe nearest you by visiting the Locations section of our website.

Can I reload my Panera Bread Gift Card online?

Yes. You can reload your USA Panera Bread Gift Card online by clicking here.

If I reload my Panera Bread Gift Card online with $25, can I go to a Panera Bread bakery-cafe this afternoon and use the $25 I just added to my card?

If you reload your Panera Bread Gift Card online as a one-time transaction (as opposed to a reload that occurs if your balance falls below a certain amount), the reload will happen in real time. So, if you reload your card in the morning with $25, you can use it in a bakery-cafe that same day. Your Panera Bread Gift Card's new balance is shown on the web page confirming your reload transaction as well as on the confirmation email you receive. You can also set your Panera Bread Gift Card to reload automatically when the balance falls below an amount you designate or on a schedule you set. Auto-reloads occur the day after your Panera Bread Gift Card balance dips to or below the minimum balance you specify. For example, if you chose $10 as your minimum balance, and your balance drops to or below that amount on a Monday, your card will be reloaded the following Tuesday by 1:00 pm Central Time.

Can I check the balance of my Panera Bread Gift Card?

Yes. You can check the balance of your Panera Bread Gift Card online by clicking here.

Are there any service fees for unused balances on my Panera Bread Gift Card?

No. Panera Bread does not charge a service fee for balances that remain on a Panera Bread Gift Card.

Does my Panera Bread Gift Card have an expiration date?

No. Panera Bread Gift Cards do not expire.

Can I get a refund on my Panera Bread Gift Card?

No, refunds are generally not permitted on gift cards. Except in states that require cash redemption, Panera Bread Gift Cards may not be redeemed for cash.

What should I do if my Panera Bread Gift Card is ever lost or stolen?

For all inquiries regarding Panera Bread Gift Cards (i.e., traditional, plastic gift cards), Contact Us and select "Panera Bread Gift Card" from the --Choose Topic-- list. We can only replace a lost or stolen Panera Bread Gift Card if: (1) you purchased it via www.panerabread.com or in a Panera Bread or St. Louis Bread Company bakery-café; (2) you have the receipt as proof of purchase and (3) if you have a remaining balance.

Can I use the Panera Bread Gift Card to make a donation at a St. Louis Bread Co. Cares or Panera Cares cafe?

Yes. Donations are accepted at all St. Louis Bread Co. Cares and Panera Cares cafes. Thank you for considering donating to this venture.

What company issues Panera Bread Gift Cards?

Panera Bread Gift Cards purchased online or at Panera, LLC owned bakery-cafes are issued by, and represent an obligation of, Bakery Cafe Cards, LLC. Panera Bread Gift Cards purchased at franchisee owned bakery-cafes are issued by, and represent an obligation of, the particular franchisee. Panera Bread Gift Cards purchased at bakery-cafes in Canada are issued by, and represent an obligation of, the Panera Bread entity, or the franchisee, as applicable.

I received a Panera Bread Gift Card with a maple leaf on the back of it. Can I use that card in Panera Bread locations in the United States?

No, unfortunately at this time Canadian issued cards are not accepted in the United States. For use of Panera Bread Gift Cards in Canada, please see below.

eGift Cards - United States

Can I purchase Panera Bread eGift Cards on your website?

You may purchase Panera Bread eGift cards which are accepted in the US. You can buy a Panera Bread eGift Card online by clicking here. All eGift Cards are sent to the requested email address on the Delivery Date requested at the time your online order is placed.

Can I order a large quantity of Panera Bread eGift Cards for my employee, clients or customers?

Yes. If you are looking to purchase a large quantity of eGift Cards, click here. or contact us via email paneracard@panerabread.com. Please note that Panera Bread eGift Cards purchased online can only be redeemed in the United States.

I'm having a problem placing a Panera Bread eGift Card order through your website. Whom should I contact for help?

You can call (855) 631-4677 or email for assistance with all aspects of your online order.

What if I sent an eGift Card that wasn’t received? What if I don’t receive an eGift Card that my friend sent to me?

You will receive an email notification that your eGift Card has been delivered and then another email to let you know that it has been viewed. If you have any questions or concerns with the status of an eGift Card order, please call (855) 631-4677 or email for assistance with all aspects of your online order.

Where can I use my Panera Bread eGift Card?

Panera Bread eGift Cards are accepted at all participating Panera Bread and Saint Louis Bread Co. locations in the United States. You can find the Panera Bread bakery-cafe nearest you by visiting the North American Locations section of our website.

Can I reload my Panera Bread eGift Card?

No. Unfortunately, Panera Bread eGift Cards cannot be reloaded at this time.

Can I check the balance of my eGift card?

You can check the balance of your Panera Bread eGift Card online by clicking here.

Are there any service fees for unused balances on my Panera Bread eGift Card?

No. Panera Bread does not charge a service fee for balances that remain on a Panera Bread eGift Card.

Does my Panera Bread eGift Card have an expiration date?

No. Panera Bread Gift Cards and eGift Cards do not expire.

Can I get a refund on my Panera Bread eGift Card?

No. Refunds are generally not permitted on gift cards. Except in states that require cash redemption, Panera Bread EGift Cards may not be redeemed for cash.

What should I do if my Panera Bread eGift card is ever lost or stolen?

For all inquiries regarding eGift Cards, please call (855) 631-4677 or email for assistance with all aspects of your online order.

Can I use a Panera Bread eGift Card to make a donation at a St. Louis Bread Co. Cares or Panera Cares cafe?

Yes. Donations are accepted at all St. Louis Bread Co. Cares and Panera Cares cafes. Thank you for considering donating to this venture.

What company issues Panera Bread eGift Cards?

Panera Bread eGift Cards purchased online are issued by, and represent an obligation of, Bakery Cafe Cards, LLC.

Gift Cards - Canada

How can I tell if I have a Canadian Panera Bread Gift Card?

The Canadian version of the Panera Bread Gift Card has a maple leaf on the back of the card.

How can I purchase Panera Bread Gift Cards for use in Canada?

Canadian Panera Bread Gift Cards can be purchased at our Canadian Panera Bread bakery-cafes.

How can I reload my card in Canada?

You can reload your Canadian Panera Bread Gift Card in all Panera Bread locations in Canada.

I have a US issued Panera Bread Gift Card or eGift Card. Can I use that card in Canada?

No, unfortunately at this time US issued Gift Cards or eGift Cards are not accepted in Canada.

Where can I use my Canadian Panera Bread Gift Card?

The Canadian Panera Bread Gift Card is accepted at all Panera Bread locations in Canada.

How can I check the balance of my Canadian Panera Bread Gift Card?

You can check your balance in any Panera Bread bakery-cafe in Canada or online (be sure to check the box for a Canadian Panera Bread Gift Card).