Please review the following MyPanera Frequently Asked Questions. If you do not find your answer, please Contact Us for more information.
How does MyPanera work?
Simply put, we want to reward you for what you already do - enjoying all your favorites at Panera Bread®. Just present your card every time you visit; we'll swipe it and once we get an idea of what bakery-cafe items you prefer, we'll do our best to reward you with more surprises based on what you love. It's another way we say "thanks" for choosing us!
Do I need to keep track of points or redeem coupons?
MyPanera was created to be as simple and effortless as possible. There are no points to track or coupons to clip. The more you visit us, the more rewards you may receive.
Do I need to keep a record of my purchases?
Not at all. We take care of it for you. Simply present your card to the associate before you place your order every time you visit. Your purchases will be recorded automatically.
I visit a few different Panera Bread locations. How do I know which cafes participate in the program and which ones will accept my card?
We accept MyPanera in participating Panera Bread® bakery-cafes in the United States and Canada. Ask any associate at the bakery-cafe if it's a participating bakery-cafe or Contact Us online. Click here to locate your favorite bakery-cafe or to find a location that’s most convenient for you.
Can I cancel my membership in MyPanera?
While we hope you won't want to leave us, if you decide for whatever reason to no longer participate in the MyPanera program, simply Contact Us here and we'll remove you from our membership and mailing list.
What kind of rewards can I expect?
You may get things like complimentary bakery-cafe items, exclusive previews and tastings or cooking and baking tips. We may also surprise you with invitations to special events, ideas for entertaining, recipe books - and more!
How Do I Know When I Have A Reward?
Each time you visit and use your MyPanera account, a note will appear at the bottom of your receipt indicating how many visits are left until your next reward. You can also view your progress toward rewards, as well as any rewards that are available and their expiration dates, by signing into your account here.
How long are my rewards good for?
All rewards have a 60 day expiration window, unless otherwise noted. Check My Rewards or your receipt for expiration dates.
How do I add a missed visit code?
To add a missed visit for other than catering orders, click here. Then, log in to your account. If you've forgotten your username or password, please go to our "Sign In" page and request the information to be sent to your email address. For missed visits for catering orders, contact us at http://panera.custhelp.com within 30 days of your visit and we will make the appropriate correction to your account.
Why am I receiving an error message when trying to add a missed visit code?
Visit credits do not accrue until after your card is registered, so pre-registration visits are not accepted. However, once you register, you will receive a welcome surprise, which is added directly to your card and will show up on your MyPanera Dashboard. All codes expire after 30 days. If your receipt is more than 30 days old, you will not be able to add it online using our missed visit feature. Instead, you can Contact Us here - we'll be happy to add it for you with the information off your receipt. With the online feature, you can add one missed visit code per day, two per week, and four per month. If you exceed this limit, or have additional questions about the missed visit code, feel free to Contact Us and we'll be happy to assist you further!
Where can I get a MyPanera Card?
Member cards are available from our associates in every participating bakery-cafe – ask for yours today! Click here to locate your favorite bakery-cafe or to find a location that's most convenient for you.
How do I register my MyPanera Card?
Please visit our homepage and click the Join Now link for an online form and immediate registration.
Can I have a duplicate card or link another card to my account?
The advantage of having your own card is that each member will receive his or her personalized offers. At this time, we cannot issue multiple cards to MyPanera members.
I've lost my card. How can I get a new one?
You can get a new card at your local participating bakery-cafe. To make sure that the registration and transaction history of your lost card will be transferred to your new card account, give the associate the lost card number which is displayed on your Account Info page. Once your lost card account is located, the associate can swipe a new card and all of your account details should be transferred.
I have a card; why am I not getting any rewards?
Your card must be registered to begin earning rewards. Click here to register your card
I got my card at the bakery-cafe; what do I do next?
Click here to register your card and begin earning rewards. You'll automatically be entitled to a reward on your next visit just for registering.
Why do I have to give you my phone number?
Why do you need to know my birthday?
Why can't I edit my birthday?
Unfortunately, birth dates cannot be edited after you've registered.
What if I want to register but don't have an email address?
The MyPanera program requires that guests register their card online to begin their membership, which includes providing a unique, valid email address. This helps ensure that your visits are being recorded in the right place and maximizes your opportunities to earn rewards.
Why can't I register with the same email address I share with someone who already registered?
The MyPanera registration system requires a unique email address. We apologize for any inconvenience this may cause you.
How Do I Edit My MyPanera Account Info?
Simply click Account Information to update your address, email or other details of your account.
Will I receive lots of mail from you?
We realize you have a busy life and never want to overload you or your inbox. Periodically, we'll communicate by email to keep you up to date and make sure you don't miss any valuable bonuses or information about what's happening in your local community. And you always have the ability to opt out if you choose.
Why am I not receiving emails, recipes or special invitations from you?
Please check your spam or junk mail folder; you may have inadvertently opted out of receiving communications from us. Depending on your email provider, you may be asked to add us as a safe sender. If you still have questions, you can also Contact Us and send an email requesting that you receive emails. Please make sure we have your correct email and postal addresses.
Who can I contact if I have questions about MyPanera?
Please Contact Us online.