When You Speak, We Listen: Panera Customer Service & Feedback


At Panera, we’re proud to serve customers across the country in more than 2,000 locations—and in as many ways as possible, from in-cafe dining and drive-thru to delivery, curbside pick-up, and Rapid Pick-Up®. With so many ways to enjoy Panera, sometimes questions will arise.

 

What happens after you place a Rapid Pick-Up order?

How do you reset your MyPanera password?

Where can you review the allergen information for Panera products?

 

We want to make sure you have all the answers you need before you dine with us. And if something goes wrong, we want to know. When you speak, we listen.

When You Speak, We Listen: Panera Customer Service & Feedback


At Panera, we’re proud to serve customers across the country in more than 2,000 locations—and in as many ways as possible, from in-cafe dining and drive-thru to delivery, curbside pick-up, and Rapid Pick-Up®. With so many ways to enjoy Panera, sometimes questions will arise.

 

What happens after you place a Rapid Pick-Up order?

How do you reset your MyPanera password?

Where can you review the allergen information for Panera products?

 

We want to make sure you have all the answers you need before you dine with us. And if something goes wrong, we want to know. When you speak, we listen.

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How Do I Contact Panera Customer Service?

 

Panera Customer Care is here to ensure that your Panera experience is the absolute best it can be. In addition to the information on PaneraBread.com, we have answers to frequently asked customer service topics from our Customer Care Center, including:

 

 

Don’t see your Panera feedback topic listed above? You can email Panera Customer Support or give us a call at 855-3-PANERA (855-372-6372). Phone support is available Monday through Saturday from 7AM – 7PM CST.

 

How Do I Offer Feedback to Panera on a Negative Experience?

 

At Panera, we value the community created by our customers and associates. When things don’t go as planned and your experience is not what you expected, we want to hear from you. You can register feedback and complaints in a few ways, including:

 

  • Review your experience in a Panera survey
  • Send a direct message on social media to our Twitter or Facebook support accounts
  • Contact Customer Support directly via email or at 855-3-PANERA (855-372-6372). Phone support is available Monday through Saturday from 7AM – 7PM CST.

The next time you have a comment about your experience or would like to share your thoughts, we hope you will! We promise to keep listening, to keep improving your experience and the flavor and quality of the food we serve.