MyPanera FAQs

Please review the following MyPanera Frequently Asked Questions. Clicking on any question will allow you to view the answer.  If you do not find your answer, please reach out using the Contact Us form below.

Program Details

How does MyPanera work?

Simply put, we want to reward you for what you already do - enjoying all your favorites at Panera Bread®. Just present your card every time you visit; we'll swipe it and once we get an idea of what bakery-cafe items you prefer, we'll do our best to reward you with more surprises based on what you love. It's another way we say "thanks" for choosing us!

Do I need to keep track of points or redeem coupons?

MyPanera was created to be as simple and effortless as possible. There are no points to track or coupons to clip. The more you visit us, the more rewards you may receive.

Do I need to keep a record of my purchases?

Not at all. We take care of it for you. Simply present your card to our Associate before you place your order every time you visit. Your purchases will be recorded automatically.

I visit a few different Panera Bread locations. How do I know which cafes participate in the program and which ones will accept my card?

We accept MyPanera in participating Panera Bread® bakery-cafes in the United States and Canada. Ask at any Associate at the bakery-cafe if it's a participating bakery-cafe or Contact Us online. Click here to locate your favorite bakery-cafe or to find a location that’s most convenient for you.

Can I cancel my membership in MyPanera?

While we hope you won't want to leave us, if you decide for whatever reason to no longer participate in the MyPanera program, simply Contact Us here and we'll remove you from our membership and mailing list. But of course, you're always welcome to join us again if you change your mind - and we hope you will!

My Rewards

What kind of rewards can I expect?

You may get things like complimentary bakery-cafe items, exclusive previews and tastings or cooking and baking tips. Or we may surprise you with invitations to special events, ideas for entertaining, recipe books - and more!

How do I know when I'm entitled to a reward?

That's part of the fun - it's always a surprise. Our Associates will inform you when you place your order if you have a reward loaded onto your card. Or you can check My Rewards before you visit and easily see what's waiting for you.

How long are my rewards good for?

All rewards have a 60 day expiration window, unless otherwise noted. Check My Rewards or your receipt for expiration dates.

Missed Visit

How do I add a missed visit code?

To add a missed visit, click here. Then, log in to your account. If you've forgotten your username or password, please go to our "Log In" page and request the information to be sent to your email address.

Why am I receiving an error message when trying to add a missed visit code?

Visit credits do not accrue until after your card is registered, so pre-registration visits are not accepted. However, once you register, you will receive a welcome surprise, which is added directly to your card and will show up on the My Rewards page! All codes expire after 30 days. If your receipt is more than 30 days old, you will not be able to add it online using our missed-visit feature. Instead, you can Contact Us here - we'll be happy to add it for you with the information off your receipt. With the online feature, you can add one missed-visit code per day, two per week, and four per month. If you exceed this limit, or have additional questions about the missed-visit code, feel free to Contact Us here and we'll be happy to assist you further!

Card Details

Where can I get a MyPanera Card?

Member cards are available from our Associates in every participating bakery-cafe – ask for yours today! Click here to locate your favorite bakery-cafe or to find a location that's most convenient for you.

How do I register my MyPanera Card?

Please visit the Join Page for an online form and immediate registration.

Can I have a duplicate card or link another card to my account?

The advantage of having your own card is that each member will receive his or her personalized offers. At this time, we cannot issue multiple cards to MyPanera members. We hope to provide duplicate cards or linked accounts for households in the future.

I've lost my card. How can I get a new one?

You can get a new card at your local participating bakery-cafe. To make sure that the registration and transaction history of your lost card will be transferred to your new card account, give the Associate the lost card number which is displayed on your Account Info page. Once your lost card account is located, the Associate can swipe a new card and all of your account details should be transferred. If you believe your account(s) have been compromised, please immediately Contact Us and take immediate action to remove the credit card information associated with your account(s).

I have a card; why am I not getting any rewards?

Your card must be registered to begin earning rewards. Click here to register your card

Registration Details

I got my card at the bakery-cafe; what do I do next?

Click here to register your card and begin earning rewards. You'll automatically be entitled to a reward on your next visit just for registering

Why do I have to give you my phone number?

To ensure your visit is counted, your phone number can be used to look up your MyPanera account in the bakery-cafe if you do not have your card with you.

Why do you need to know my birthday?

We'd like to celebrate your birthday with a reward! We never sell your personal information. You've trusted us and we respect that. Your privacy is very important to us. Please see our Privacy Policy for more details.

Why can't I edit my birthday?

Unfortunately, birth dates cannot be edited after you've registered.

What if I want to register but don't have an email address?

The MyPanera registration system requires a unique email address to enjoy the full range of program benefits, such as the MyPanera Journal and invitations to special events. Unfortunately, without an email address you will be unable to access your online MyPanera account. We apologize for any inconvenience this may cause you.

Why can't I register with the same email address I share with someone who already registered?

The MyPanera registration system requires a unique email address. We apologize for any inconvenience this may cause you.

My Information

Is my information really private?

We never sell your personal information. You've trusted us and we respect that. Your privacy is very important to us. Please see our Privacy Policy for more details.

How do I edit my info?

Simply click Edit My Info to update your address, email or other details of your account.

Communication Details

Will I receive lots of mail from you?

We realize you have a busy life and never want to overload you or your inbox. Periodically, we'll communicate by email or through the mail to keep you up to date and make sure you don't miss any valuable bonuses or information about what's happening in your local community. And you always have the ability to opt out if you choose.

Why am I not receiving emails, recipes or special invitations from you?

Please check your spam or junk mail folder; you may have inadvertently opted out of receiving communications from us. Depending on your email provider, you may be asked to add us as a safe sender. If you still have questions, you can also Contact Us and send an email requesting that you receive emails. Please make sure we have your correct email and postal addresses.

Who can I contact if I have questions about MyPanera?

Please ask any Associate at a participating bakery-cafe or Contact Us online.



Company FAQs

Please review the following Frequently Asked Questions as you may find them helpful — clicking on any question will allow you to view the answer. If you do not find your answer, please reach out using the Contact Us form below.

Company

When was Panera Bread established?

1981

Who leads Panera Bread?

Ronald M. Shaich is Chairman of the Board and CEO. William W. Moreton is Executive Vice Chairman.

Where is Panera Bread headquartered?

3630 S. Geyer Road Suite 100 St. Louis, MO 63127 Tel: (314) 984-1000 Fax: (314) 909-3300

What is the Panera Bread trading symbol?

Panera Bread common stock is traded under the symbol PNRA.

Where are Panera Bread bakery-cafes located?

Panera Bread is expanding quickly across North America, operating 1,777 company-owned and franchise-operated bakery-cafes in 45 states and in Ontario, Canada as of December 31, 2013, under the Panera Bread®, Saint Louis Bread Co.® and Paradise Bakery & Café® names. Among these locations, 867 are Company-owned and 910 are Franchise-operated.

What is the company mission?

A loaf of bread in every arm®

What is bread leadership?

With the single goal of making great bread available to consumers across America, Panera Bread freshly bakes more bread each day than any bakery-cafe concept in the country. Every day, at every location, trained bakers craft and bake each loaf from scratch, using the best ingredients to ensure the highest quality breads. Panera Bread understands that great bread makes great meals, from made-to-order sandwiches to hand-tossed salads and soup served in bread bowls.
Panera Bread is widely recognized for driving the nationwide trend for specialty breads. As reported by The Wall Street Journal, Panera Bread scored the highest level of customer loyalty among quick-casual restaurants, according to research conducted by TNS Intersearch. It ranked #2 among Excellent Large Fast-Food Chains (500 or more units) and #1 Attractive/Inviting Restaurant in that category in the Sandelman & Associates 2012 Quick-Track® Study. Panera Bread was also named to BusinessWeek's 2010 list of top 25 "Customer Service Champs," to FORTUNE magazine's 2010 list of 100 Fastest-Growing Companies, and has also won Awards and Recognition in nearly every market it resides. Recently, Panera Bread was also named Casual Dining Brand of the Year in the 2012 Harris Poll EquiTrend®.

Nutrition

How is Nutrition Information calculated?

Nutritional information provided on this website is based on Panera's standardized recipes, representative values provided by suppliers, analysis using industry standard software, published resources, and/or testing conducted in accredited laboratories, and are expressed in values based on federal rounding and other applicable regulations. A number of factors may affect the actual nutrition values for each product, including the fact that our menu items are handcrafted and may be customized, variations in serving sizes, preparation techniques, ingredient substitutions, product testing and sources of supply, as well as regional and seasonal differences. Accordingly, Panera cannot guarantee that the nutritional information provided on www.panerabread.com or available in any bakery-cafe is completely accurate as it relates to the prepared menu items in every bakery-cafe. In addition, testing of new recipes of existing products may be conducted from time to time in certain markets. These new recipes may contain different/additional ingredients, including allergens, as compared to the original version. Some bakery-cafes may serve menu items which are not listed. For the most up-to-date information on limited time offering menu items (including test items), please call or visit your nearest bakery-cafe to speak with a manager. For nutritional information related to menu items made available in Canada, New Mexico or Arizona, please visit your local Panera Bread bakery-cafe in Canada, New Mexico or Arizona.

Where can I get detailed nutrition information for all Panera Bread items?

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