MYPANERA FAQ

 

How has the MyPanera loyalty program changed?

Your MyPanera membership is getting some exciting updates! Here's what's new:

 

·      Earn points with purchases of food or beverages at participating US Panera cafes. You’ll get 10 points for every $1 you spend. Excludes taxes, fees, tips, catering orders, orders placed on third-party sites, purchases of gift cards, purchases of Panera at Home grocery products, and Sip Club subscription fees.

 

·      Redeem the points you earn for FREE food and beverages.

 

·      You choose when you redeem your points.

 

·      You can pay and earn more easily with Scan to Pay on the Panera Bread app.

 

For complete details, click here for MyPanera Points Program Terms.  

 

How are points earned?

Now, you’ll earn points with every bite! Here’s how it works:

·      Log in to your MyPanera account online, in the Panera Bread app, or at the kiosk at participating US Panera cafes or provide the phone number associated with your MyPanera account to a cashier in-cafe.

 

·      You’ll earn 10 points for every $1 you spend on food and beverages at participating US Panera cafes. Excludes taxes, fees, tips, catering orders, orders placed on third-party sites, purchases of gift cards, purchases of Panera at Home grocery products, and Sip Club subscription fees.

 

·      Please allow at least 24 hours from purchase fulfillment for points to be loaded into your MyPanera account.

 

·      NOTE: Points will not be awarded for purchases if you order or checkout without logging in to your MyPanera account at the kiosk, online, or in the Panera Bread app or providing your MyPanera account information to a cashier in cafe.

 

How much are points worth? 

You’ll earn 10 points for every $1 you spend on food and beverages. The best part? You can start redeeming points for FREE menu items at just 250 points.  

 

Do points expire? 

Points will expire after 180 days of account inactivity. Points do not expire if you continue to order, redeem points, or redeem a Sip Club beverage through your MyPanera account.  

 

How do I exchange points to claim a reward? 

For redemptions online, on the Panera Bread app, or at the kiosk at participating US Panera cafes: 

 

1. Log in to your MyPanera account to see your available points. 

 

2. Click Claim Rewards to review the rewards catalog. 

 

3. Click Claim to exchange your points for your chosen reward. 

 

4. Once claimed, your reward will be added to your MyPanera account. 

 

5. Once a reward has been selected and points subtracted from your MyPanera account, it cannot be changed, and points cannot be reinstated. 

 

6. Once points are redeemed for a reward, the selected reward will be added to your MyPanera account and if not used before the applicable expiration date stated on the reward in your MyPanera account, the reward will expire. 

 

7. Click Redeem to apply reward to order. 

 

In-cafe redemptions: 

 

1. Either: (1) Give the phone number associated with your MyPanera account to the cashier when you order, so the cashier can pull up your MyPanera account or (2) use the Scan to Pay feature in the Panera Bread app to pay for your order. 

 

2. The cashier will let you know how many points you have available and your reward options. 

 

3. Choose your reward and enjoy!  

 

What kind of rewards can I redeem points for? 

There are a variety of faves for every point level including individual bakery items, drinks, cups of soup and more! Check your rewards in your MyPanera account and make your choice. The best part? You can start redeeming points for select FREE menu items with just 250 points.  Find your points and membership tier status in your MyPanera account.  

 

Can I redeem more than one reward at a time? 

No, under the new MyPanera Program, MyPanera members can redeem one reward per order.  

 

How long are my rewards valid? 

All rewards have an expiration date, and the applicable expiration date will be noted on each reward. Check My Rewards for expiration dates.  

 

How do I become a MyPanera member?

 It’s easy and FREE! To become a MyPanera member, you must be a legal resident of the United States and at least 13 years old. To enroll, go to: www.panerabread.com/points or the Panera Bread app and create a new account.  

 

How do I become a MyPanera+ member? 

Spend or sip! You’ll reach MyPanera+ status when you spend $300 or more in a calendar year. Sip Club members get all the benefits of MyPanera+, too. Become a Sip Club member today: Join Now!

 

What are the benefits of being a MyPanera+ member?

MyPanera+ and MyPanera+ Sip Club members get all the benefits of MyPanera members AND all the extras (starting as soon as you level up!):

 

·      A FREE You Pick Two® on your birthday

 

·      Bonus points on delivery orders

 

·      Discounts on select Early Access menu items

 

·      Early Access menu items

 

·      And even more exclusive MyPanera+ rewards!

 

MyPanera+ Sip Club members also get:

 

·      Select Sip Club Saturday offers

 

Visit here for offer terms and conditions and complete benefits details.

 

What is MyPanera+ Sip Club? 

MyPanera+ Sip Club is a paid subscription that gives members all the benefits of MyPanera+ with access to select drinks and even more exclusive offers. 

 

Click here for more information.

 

I accidentally claimed the wrong reward. How do I change it? 

Once a reward has been selected and points subtracted from your MyPanera account, it cannot be changed, and points cannot be reinstated.  

 

Why do you need to know my birthday? 

We LOVE celebrating birthdays! Providing your birthday (month, date) is optional, but if you do, you’ll get a special treat, just for you.  

 

What if I want to register but don't have an email address?

To be a MyPanera member, we will need a unique, valid email address to help record your orders and points you’ve earned—so you can get one bite closer to FREE rewards!   

 

Why can't I register with the same email address I share with someone who already registered?

Our registration system requires a unique email address for each MyPanera member.  

 

How do I edit my MyPanera account info? 

Click Account Information to update information.  

 

Why am I not receiving emails from you? 

Check your spam or junk mail folder. Depending on your email provider, you may need to flag us as a safe sender. There is also a chance you may have accidentally opted out of receiving communications from us. For additional help, Contact Us. Please make sure we have your correct email address.  

 

Can I cancel my MyPanera membership?  

While we hope you won't want to leave us, if you decide for whatever reason to no longer participate in our MyPanera Program, simply Contact Us here or call us at 855-3-PANERA (855-372-6372) and ask to delete your MyPanera account. Phone support is available Monday through Saturday from 7AM – 7PM CST. If you use the Panera Bread app on an Apple device, you may also delete your MyPanera account by navigating to Profile Settings, then to My Information, and selecting the “Delete Account” button at the bottom of the page. Please note, if you have a Sip Club subscription, you must cancel that subscription before you can cancel your MyPanera membership. More information on how to cancel your Sip Club subscription can be found here. If you need assistance, please contact us here.  

 

Who Can I Contact If I Have Questions About MyPanera?  

Contact Us online. We’re here to help!