Ronald M. Shaich
Founder, Chairman & CEO of Panera Bread
Thirty years ago, Ron Shaich set out to change the world by changing the way America eats. By founding not one, but two successful restaurant concepts (Au Bon Pain and Panera Bread), Shaich shook up the industry by offering an antithesis to fast food—handmade, artisanal food served in warm and welcoming environments by people you can trust. Today, Panera Bread serves over 8 million people each week, employs over 100,000 associates in its company and franchised cafes, and is a leader in the restaurant space. The Company was ranked No. 5 in the foodservice category on Fortune’s "World’s Most Admired Companies" list.
Today, Shaich directs a range of innovation and strategic initiatives for Panera Bread as the Company’s Chairman and CEO. Having made his name as an entrepreneur who grew his business into a national chain of over 1,995 bakery-cafes in 46 states, the District of Columbia and Canada, Shaich remains focused on building a company of quality over the long term.
Shaich was awarded the 2011 MUFSO Pioneer Award for being one of the most significant contributors to the history of the foodservice industry. Past winners have included Colonel Harland Sanders, Ray Kroc, Norman Brinker and J. Willard Marriott, Sr. He was awarded IFMA’s Gold Plate Award for being the outstanding leader in the industry in 2005. As well, he has twice received the Nation’s Restaurant News Golden Chain Award, which is given to people who exemplify success and leadership in foodservice.
Shaich has also been a national finalist for Ernst & Young’s Entrepreneur of the Year. The Company and Shaich’s innovative management style have been featured in Fortune, Forbes, Inc., Fast Company, The Economist, TIME, The Wall Street Journal, The New York Times, on NBC Nightly News, CBS Evening News and ABC World News Tonight and in several books. As well, Shaich frequently represents Panera Bread on CNBC, Bloomberg, CNN and Fox News Channel.
Shaich serves as President of the Panera Bread Foundation and spearheaded the Panera Cares initiative, through which the Foundation creates nonprofit community cafes aimed at addressing issues related to food insecurity. Shaich formerly served as Chairman of the Board of Trustees of Clark University and on the boards of the Rashi School, the Lown Cardiovascular Research Foundation, The Alliance for Business Leadership and the Massachusetts Financial Literacy Trust Fund. He is also a co-founder of No Labels, an organization that promotes bipartisan political problem solving.
Shaich received a Bachelor of Arts degree from Clark University and a Master of Business Administration degree from Harvard Business School. He is also the recipient of an honorary Doctor of Humane Letters degree from Clark University. He resides in Brookline, Massachusetts, with his wife, Nancy, and children, Michael and Emma.
Andrew H. Madsen
Drew Madsen joined Panera Bread in May, 2015 as President. His primary accountability will be to lead our core cafe business with a particular focus on cafe strategy, operations, marketing and culinary. In addition, he will work in close partnership with Ron Shaich to help develop and successfully implement Panera’s long term growth strategy.
Prior to joining Panera, Madsen briefly served as President and Chief Operating Officer of Norwegian Cruise Lines. Before that, he was President and Chief Operating Officer and a member of the Board of Directors for Darden Restaurants. He also served as President of Olive Garden and Executive Vice President of Marketing for Olive Garden. He began his career in brand management at General Mills.
Madsen earned a Bachelor of Arts degree, magna cum laude, from DePauw University, where he was a member of Phi Beta Kappa. He also holds an MBA with Distinction from The University of Michigan. Madsen currently serves on the Advisory Board of the Ross School of Business at the University of Michigan.
William W. Moreton
Executive Vice Chairman
Bill Moreton has spent 13 years with Panera and served as Executive Vice Chairman since August 2013. He is also a member of the Board of Directors. From 1998 to 2003, Moreton served as Panera Bread's Executive Vice President, Chief Financial and Administrative Officer. He rejoined the company in October 2008 as Executive Vice President & Co-Chief Operating Officer. Moreton was appointed Chief Executive Officer and President of Panera Bread and to the Board of Directors in May 2010. From March 2012 to July 2013 Moreton served as President and Co-CEO.
Prior to re-joining Panera, Moreton served as President and Chief Financial Officer of Potbelly Sandwich Works. He also previously served as Chief Executive Officer of Wendy's International, Inc. subsidiary Baja Fresh. Prior to his responsibilities with Baja Fresh, Moreton was Executive Vice President, Subsidiary Brand Management for Wendy's, where he assisted with strategy and growth of developing brands. Moreton also served as Executive Vice President and Chief Financial Officer of Quality Dining, Inc.
Prior to entering the restaurant industry, Moreton spent a decade in banking, accounting and financial consulting with Credit Agricole and Arthur Andersen & Co.
Moreton earned a Bachelor of Science degree in Accountancy from DePaul University and is a Certified Public Accountant.
Charles J. Chapman, III
Executive Vice President & Chief Operating Officer
In November 2011, Chuck Chapman joined Panera's management team as Executive Vice President and was responsible for Business Development & Licensing, Information Services and Development. In May 2012, he was named Chief Operating Officer and is responsible for company and franchise Operations, Catering, Learning & Development, Ops Tools & Services, and Bakery functions. Prior to becoming part of the management team, he served on Panera's Board of Directors from January 2008 to November 2011.
Prior to joining Panera, Chapman worked for Dairy Queen (a wholly-owned subsidiary of Berkshire Hathaway) where he was most recently its Chief Operating Officer (COO). He also worked as COO for Bruegger's Bagels Inc. and as President and co-Owner of Beantown Bagels, a Bruegger's franchise. Additionally, he held various marketing and operations positions with Darden Restaurants and began his career with the consulting firm Bain & Company.
Chapman earned his Bachelor of Arts in Economics and Psychology from Dartmouth College and Masters of Business Administration from Amos Tuck Business School of Administration at Dartmouth College.
Blaine E. Hurst
Executive Vice President - Chief Transformation and Growth Officer
Blaine E. Hurst joined Panera Bread in January 2011 as Senior Vice President, Technology Business Strategies. In March 2012, he was named Senior Vice President – Technology & Transformation, and in May 2013 Hurst was promoted to Executive Vice President – Technology & Transformation. In October 2014, he was named EVP – Chief Transformation and Growth Officer reflecting his additional responsibilities for human resources, manufacturing, supply chain and quality assurance. He continues to be responsible for the organization’s technology, digital strategy, eCommerce customer support, and Panera to You - the Company’s catering and delivery services.
Prior to joining Panera, Hurst was an entrepreneur and consultant, assisting numerous restaurant, retail and distribution companies in their development and growth, including the development of Panera's strategic information systems plan. Hurst also served as President, Restaurant Technology Solutions, a division of eMac Digital, LLC. Prior to eMac, Hurst was Vice Chairman and President of Papa John's International Inc., after having served as its Executive Vice President, Chief Administrative Officer and Vice President, Information Services. Before joining Boston Chicken as its Vice President – Information Services, Hurst was a consulting division Partner with Ernst & Young, founding the firm's Center for Information Technology Planning and Development.
Hurst earned a Bachelor of Arts with High Distinction in Computer Science from Indiana University.
Executive Vice President, Sourcing, Distribution and Manufacturing
Ken Koziol oversees a range of cafe support functions in his role as Executive Vice President. Koziol joined Panera in April 2015. Prior to Panera, Koziol worked at McDonald’s, where he served as Executive Vice President, Worldwide Chief Restaurant Officer. While at McDonald’s, he also served in a number of other leadership roles including Innovation, Supply Chain & Quality Assurance. He also worked at Hyatt Hotels for six years where he held a variety of restaurant management and purchasing positions.
Koziol received his Bachelor’s degree from Northeastern Illinois University and his Master’s degree in business administration from Northern Illinois University.
Scott G. Blair
Senior Vice President, Chief Legal and Franchise Officer
Scott Blair joined Panera Bread in January 2003 as Special Counsel for Employee Relations. In January 2008, Blair became Senior Vice President, Chief Legal Officer and General Counsel with responsibility for all legal functions within Panera, including risk management, intellectual property and litigation, and dotted-line oversight of internal audit. In July 2014, Blair also assumed responsibilities for franchise leadership while retaining his oversight of the legal functions and was named Senior Vice President & Chief Legal and Franchise Officer.
Blair previously served as a partner in the Boston law firm Stoneman, Chandler & Miller, where he represented a range of clients before the National Labor Relations Board, Massachusetts Commission Against Discrimination, Equal Employment Opportunity Commission, Department of Labor and numerous other state and federal agencies. Blair started representing Panera and Au Bon Pain in 1984.
Blair holds a Bachelor of Arts degree in Political Science and Philosophy from Williams College and a Juris Doctorate from Boston College Law School.
Michael J. Bufano
Senior Vice President & Chief Financial Officer
Mike Bufano has served as Chief Financial Officer since April 2015. In this role, he is responsible for Panera’s finance, accounting and investor relations departments. Bufano previously served as Senior Vice President of Planning and was responsible for financial planning and forecasting, as well as business analysis. Previously, he served as Vice President of Planning from July 2010 to August 2014.
Prior to joining Panera, Bufano spent nine years at PepsiCo in various strategy, financial planning and business analysis roles for the company’s soft drink and bottle water business. In addition, Bufano helped build the sales strategy and analysis function supporting the teams selling to PepsiCo’s largest retail partners. He also served as the head of Financial Planning & Analysis for Americas Beverages, including North and Latin America. Prior to PepsiCo, Bufano worked for Accenture, consulting for clients in the telecommunications, banking, and pharmaceutical industries.
Bufano earned a Bachelor of Arts in Political Science from The University of Chicago and a Master of Business Administration from The Wharton School of Business.
Senior Vice President, Company Operations
Rich Crannick joined Panera in 2001 as Area Director in Detroit and then St. Louis. In 2007, he was promoted to Regional Vice President of Midwest/South regions. Crannick took on the leadership for the Operations Services function in 2011, which included responsibility for the systems, processes and tools our bakery-cafes use to effectively deliver the customer experience, and in November 2014 was promoted to Senior Vice President, Operations Services. In April 2016, he moved into the role of Senior Vice President, Company Operations. In this role, Crannick oversees operations for a network of U.S. markets.
Prior to Panera, Crannick spent 12 years with Darden Restaurant’s Olive Garden as Director of Operations. He also served as Director of Operations for KC Masterpiece BBQ & Grill.
Senior Vice President, General Counsel and Secretary
Lou DiPietro has been at Panera since June 2006. He was appointed Senior Vice President, General Counsel and Secretary in November 2014. In this role, he oversees the company’s legal affairs including securities regulation, corporate governance, franchising, licensing, contracts and compliance. DiPietro also supports Panera’s board of directors.
Prior to joining Panera, DiPietro held a variety of in house and law firm positions focusing on corporate, intellectual property, mergers and acquisitions and securities law. In addition to his work at Panera, he is also the Vice Chair of the Board of Trustees of Cardinal Spellman High School located in Brockton, Massachusetts. DiPietro received his B.A., summa cum laude, from Boston College and is a cum laude graduate of Boston College Law School.
Senior Vice President, Panera at Home
Stephanie Crimmins joined Panera in 2005 as Vice President, Business Development. In 2012, Crimmins became Vice President, Consumer Packaged Goods, and in 2016 was promoted to Senior Vice President, Panera at Home. In this position, Crimmins has responsibility for driving the growth of the Panera at Home business, including strategy, planning, sales and marketing across a portfolio of products sold into the grocery, mass and club store channels.
Prior to Panera, Crimmins spent 11 years at Fidelity Investments, including as a Research Analyst in FMR Co, and VP, Strategic Investments. Crimmins has an undergraduate degree in Economics and Psychology from Mount Holyoke College and MBA from the Harvard Business School.
Elizabeth A. Dunlap
Senior Vice President & Chief People Officer
Liz Dunlap joined Panera Bread as Senior Vice President & Chief People Officer in June 2011. In her role, Dunlap is responsible for oversight of all of Panera's human resources functions.
Prior to joining Panera, Dunlap was the Chief HR Officer for Christie's in New York City, where she led a global team in support of operations in 30 countries. At Campbell Soup Company, where she spent 11 years, she first was head of HR for their Away From Home division then became the global HR lead for Godiva Chocolatier. She also held HR leadership positions at Sizzler Restaurants and Disney Consumer Products, as well as various HR positions at Taco Bell and Carnation/Nestle.
Dunlap earned a degree in Psychology from the University of California - Los Angeles.
Senior Vice President, Marketing
Chris Hollander joined Panera in 2010 as Vice President, Marketing. In December 2014, he assumed the role of head of Marketing and then in January 2016, he was promoted to Senior Vice President, Marketing. His primary responsibility is overseeing all marketing activities for Panera Bread including brand strategy, traditional advertising, digital communication (both paid and earned), public relations, in-cafe point-of-purchase materials, customer engagement marketing, loyalty, gift card and field marketing. Hollander oversees a team of 60 associates, located primarily in Boston and St Louis.
Prior to Panera, Chris spent 11 years in various Brand Management positions at Pepsi Cola, working on some of their highest-profile brands and initiatives, including stints on Mountain Dew, the Pepsi Lipton Joint Venture Partnership and the Brand Pepsi portfolio. Prior to Pepsi, Hollander worked at Interactive Sports, an innovative start-up company focused on bringing digital technology to the sports marketplace.
Hollander earned a Bachelor of Arts degree from Middlebury College and a Master of Business Administration from Duke University’s Fuqua School of Business.
Senior Vice President, Food
Dan Kish brings over 25 years of culinary experience to Panera Bread. Kish came to Panera in 2005 as the Director of Product Development. In 2007, Kish was promoted to Vice President, Food, and now serves as Senior Vice President, Food. In this role, he is responsible for development and innovation of the Panera Bread cafe menu including sandwiches, salads, soups, and beverages.
Previous to his time with Panera, Kish served as an Associate Dean for Culinary Fundamentals at the Culinary Institute of America. Kish also served as a professor at Indiana University of Pennsylvania.
Kish’s lifelong curiosity and love of food led him to study at the Culinary Institute of America, where he graduated with honors. He has edited thousands of recipes and has appeared on Good Morning America and Food Network as well as in publications, including The New York Times, Cooking Light and Martha Stewart Living.
John M. Meister
Senior Vice President & Chief Information Officer
John Meister joined Panera Bread in June 2013 as Senior Vice President and Chief Information Officer. Meister is responsible for all information technology initiatives at Panera.
Prior to joining Panera, Meister worked for MasterCard Worldwide. In his 15 years at MasterCard, some of Meister’s responsibilities included the global Authorization system, the analytics platforms within the enterprise data warehouse, and a mobile phone card authentication platform. Prior to MasterCard, Meister was with Accenture, where he oversaw a number of major corporate accounts.
Meister earned a BS in Electrical Engineering from Rose-Hulman Institute of Technology.
Senior Vice President, Company Operations
Pat Mellor has served as Senior Vice President, Company Operations since October 2014. In this role, he oversees operations for a network of U.S. markets. Mellor joined Panera in 2001 as a District Manager in St. Louis. He was promoted to Joint Venture Partner in Nashville in 2004 and Joint Venture Area Director in Chicago in 2007. Mellor served as Vice President, Regional Company Operations from January 2011 to September 2014.
Prior to joining Panera, Mellor spent 15 years in various operation roles at Cracker Barrel Old Country Store.
Senior Vice President, Cafe Strategy, Insights & Analytics
Rob Passanisi joined Panera Bread in August 2010 as a senior leader on the Planning team. He was promoted in 2012 to Vice President, Customer Engagement Marketing, where he led the MyPanera loyalty team and the Customer Resource Group. In October 2014, Passanisi was promoted to Senior Vice President, Cafe Strategy, Insights & Analytics. In this role he oversees the Panera bakery-cafe strategy function, including Category Management and Consumer Insights.
Prior to joining Panera, Passanisi was the Director of Commercial Operations and Planning at Biogen Idec. He also served as a Principal at The Boston Consulting Group (BCG). Passanisi began his career as a submarine officer in the U.S. Navy.
Passanisi earned a Bachelor of Science in Electrical Engineering from Stanford University and a Master of Business Administration from The Yale School of Management.
William H. Simpson, Jr.
Senior Vice President & Chief Development Officer
Hank Simpson has spent 13 years with Panera and served as Senior Vice President, Chief Development Officer since September 2015 and is responsible for formulating and executing Panera’s development efforts along with leading the construction and design, real estate and real estate strategy teams.
Simpson joined Panera Bread in 2002 as Director, Retail Operations and Joint Venture Partner. In February 2005, he was promoted to Vice President, Retail Operations, then in April 2006, Simpson was promoted to Senior Vice President, Chief Company and Joint Venture Operations Officer. From May 2012 until October 2013, Simpson served as Senior Vice President, Chief Development Officer and Chief Franchise Officer. From October 2012 until September 2014, Simpson served as our Senior Vice President, Chief Franchise Officer. Simpson returned to Panera in April 2015 as Senior Vice President, after serving as Chief Operating Officer for Pizza Studio.
Previously, Simpson was Vice President, Franchise Operations and Regional Vice President of Company Operations for Bennigan's Restaurants. He also served as Director, Human Resources for On the Border restaurants.
Simpson attended the University of Central Florida.
Bryan C. Timko
Senior Vice President, Menu Innovation Projects
Bryan Timko joined Panera in January 2014 as Senior Vice President, Cafe Strategy, playing a key role in the development and execution of strategy to support the growth of the company. In May 2014, Timko was promoted to Senior Vice President, Menu Innovation Projects. In this role, Timko is responsible for leading the development of food, beverage, bakery, and environmental initiatives.
Prior to joining Panera, Timko worked at Staples, Inc., where he most recently served as Vice President, New Business Development. In this role, Timko led a team charged with developing new product categories, re-inventing existing businesses, and creating new business models for the retailer. Timko also served as Vice President/General Merchandise Manager, U.S. Retail and Staples.com, for a number of businesses across the merchandising product portfolio. He also served as Vice President/Divisional Merchandise Manager, and as Director, Portfolio Growth and Innovation, at Staples. Prior to Staples, he was a Principal at Alliance Consulting Group and also worked at Booz Allen Hamilton and Capital One.
Timko earned a Bachelor of Science in Finance and Management from the University of Virginia, McIntire School of Commerce and a Master of Business Administration from Harvard Business School.
Daniel A. Wegiel
Senior Vice President, Panera to You
Dan Wegiel has served as our Senior Vice President of Panera to You since March 2014. In this role, he is responsible for Panera’s delivery business, including both large-order and small-order delivery sales & operations. Previously, he served as Senior Vice President, Strategic Initiatives from October 2013 to March 2014.
Prior to joining Panera, Wegiel held various roles at Staples, Inc. over 13 years. Most recently, he was Senior Vice President of New Business Development, charged with developing new product categories, re-inventing existing businesses and creating new business models for the retailer. Prior to that role, Wegiel spent several years in merchandising leading Staples’ largest business lines in both Technology and Office Supplies. He also served in a variety of roles in Store Management, Retail Operations, Supply Chain & Distribution and Corporate Strategy. Prior to Staples, Wegiel was a strategy consultant to clients in the consumer products, technology and financial services industries.
Wegiel earned a Bachelor of Arts in Political Science from Tufts University and a Master of Arts in Law and Diplomacy with a concentration in International Business from The Fletcher School of Law and Diplomacy.
Mark A. Borland
Mark Borland joined Au Bon Pain Co., Inc. in 1986 and held various management titles within Au Bon Pain Co., Inc. and Panera Bread, including Executive Vice President, Vice President of Retail Operations, Chief Operating Officer, President of Manufacturing Services and Chief Supply Chain Officer, and Senior Vice President of our fresh dough facilities and manufacturing projects.
During his 30 years with the organization, Borland has demonstrated tremendous creativity and made countless contributions with broad-reaching impact, including initiatives to reduce the time from “field to fork” - delivering fresher produce to our customers - and focused leadership that delivered supply chain quality improvements. He has also been well recognized within the industry, with such accolades as Baking & Snack magazine’s 2004 Operator of the Year.
Borland holds a Bachelor of Science degree in Management from Pepperdine University, and completed studies at the American Institute of Baking. Prior to Panera, Borland also served as Senior Vice President of Operations at RetailDNA. As of October 2015, Borland moved to an advisory role.